ASU Counselor Training Center FAQs

Frequently Asked Questions

How do I sign up for counseling services with the Counselor Training Center (CTC)?

If you are interested in receiving counseling services with the CTC, send an email with the following information to ctc@asu.edu :

  • Full Name
  • Date of Birth
  • Phone number + permission for CTC professionals to leave voicemails
  • Confirmation that you are currently in the state of Arizona
  • Affiliation (Arizona College Student, ASU Staff, ASU Faculty, or General Community Member)
  • Availability for an appointment (Days of week & times of day)

 When is the CTC open?

The CTC office has varying hours during and in between semesters. The CTC offers counseling services during the regular semester, including the summer session. The appointment times vary each semester. For current availability, email us at ctc@asu.edu.

When do counseling sessions begin?

Counseling sessions usually begin the 2nd or 3rd week of classes.

Is there a “sign-up fee” or “registration fee”?

At this time, there is no “sign-up fee” or “registration fee”. There is no fee for telehealth or in-person services during the summer 2022 semester. All services are free of charge. We will resume charging fees for services for the fall 2022 semester.

How are clients “matched” with a counselor?

Counselors are assigned to clients randomly. While you are welcome to indicate any particular criteria that you are looking for in a counselor, the CTC cannot guarantee that we will be able to accommodate your request.

How long does each counseling session last?

Most initial appointments are 90 minutes long with each following weekly appointment lasting 50 minutes long. There may be exceptions to this for certain counselors.

Can I start in the middle of the semester?

CTC staff fill all of the available counseling appointments prior to the beginning of the semester as this allows the student counselors-in-training the opportunity to acquire the greatest number of direct client contact hours. However, if a client’s schedule changes or they need to cease services for whatever reason, an opening for the remainder of the semester becomes available. Depending on how many counselors we have during a particular semester, there can be several appointment slots that open up throughout the semester. When an opening becomes available, CTC staff will contact individuals on the waitlist, based on the individuals’ indicated availability. So, while the best time to get scheduled is about 2-3 weeks prior to the beginning of a semester, the CTC often has openings become available throughout the semester as well.

How many counseling sessions will I receive?

This depends. If you begin at the very beginning of the semester, you may receive an entire semester’s worth of weekly counseling sessions with your counselor. This varies by semester but can be anywhere between 9 and 14 total weekly sessions.  If you begin your services later in the semester or cease services prior to the end of the semester, the number of total sessions will be lower.

I really like my counselor! Can I continue to see them next semester?

All of the counselors working in the CTC are graduate students completing the clinical practicum portion of either the Master of Counseling or Counseling Psychology program at ASU. Once a student successfully completes a semester of practicum in the CTC, they will move onto the next clinical experience. This means that your counselor will, more than likely, only work in the CTC for a total of one semester. If you are interested in receiving services in the CTC for more than one semester, you will be scheduled with a new counselor. Please note: The CTC does not keep track of where previous practicum students continue their work and we cannot provide location information to any CTC counselor’s former client(s).

What is Proofpoint?

Proofpoint is the email encryption service used by the CTC as mandated by the University. All CTC clients must create a Proofpoint account in order to view email correspondence from the CTC. If you are unable to create or log into your Proofpoint account, you will not be able to receive email correspondence from the CTC or your counselor. Here is a helpful knowledge-based article to help troubleshoot accessing your Proofpoint account:

 Encrypted messages are specific to the email address that the message was sent to, i.e. the original recipient address. If you try to access your encrypted email from a different email address (for example, one to which the message was automatically forwarded), the encryption system will not allow you to view the message. Only the specific recipient email address can log in and see the encrypted email.

If you are not able to recover your Proofpoint password, the CTC cannot recover it on your behalf. In order to recover your Proofpoint password, you must reset your password yourself.

PLEASE NOTE: Many clients have indicated that they experience difficulty when they attempt to view their encrypted emails on a mobile device. The CTC recommends accessing encrypted emails on a PC or laptop only.

What should I do if I cannot attend my session?

If you cannot attend your session, please notify CTC staff as soon as possible by emailing ctc@asu.edu.

What is the CTC’s cancelation policy?

The CTC makes every effort to be flexible with our cancelation policy, however, each student counselor-in-training is required to obtain a set number of direct client contact hours over the course of the semester working in the CTC. Because of this, it is very important that each client make it a priority to attend every one of their weekly sessions. Missed sessions on behalf of the client put the student counselor-in-training at risk of not obtaining enough hours. In addition, it is crucial to your treatment that you attend all of your counseling sessions. Therefore, any client who misses two or more sessions during one semester is at risk of losing their counseling appointment time slot. Missing two or more sessions will not result in an automatic termination of services; your counselor will consult with their supervisor to determine the best steps to handle your case. If you have missed too many sessions, you will receive communication from CTC staff regarding cessation of your counseling services. To prevent this from happening, please be sure to choose a counseling day and time that will work for your schedule every week over the course of the semester.

Do you provide counseling services to children, couples, or families?

At this time, counselors in the CTC only provide individual counseling to adults.

Why does the CTC record the counseling sessions?

As counselors-in-training, each student counselor must be supervised by one of our program’s clinical faculty. Each student counselor is assigned a supervisor with whom they work over the course of the semester. Prior to your first session, you will be notified of your counselor’s supervisor’s name and credentials. Each counseling session must be recorded so that a.) there is an experienced professional consulting on each client’s case and, b.) your counselor and their supervisor may review the recordings of the counseling sessions in support of your treatment as well as the necessary training of your counselor.

What does the CTC do with the recordings of my sessions?

Any videos are maintained on a secure server located within our office. At no point in time will your videos be put on the internet and/or used for any purpose besides supervision and counselor training.

What if I am not comfortable being recorded?

We understand and will be happy to provide you with other resources, at your request.

Please note that while we make every effort to keep these policies and procedures up to date, the CTC reserves the right to make changes to these policies and procedures at any time and without notice to you. For further questions or clarification, please contact the CTC at ctc@asu.edu.

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