Please note that while we make every effort to keep these policies and procedures up to date, the CTC reserves the right to make changes to these policies and procedures at any time and without notice to you. For further questions or clarification, please contact the Counselor Training Center at ctc@asu.edu.
School of Counseling and Counseling Psychology
ASU Counselor Training Center FAQs
If you are interested in receiving counseling services with the CTC, send an email with the following information to ctc@asu.edu
- Full name
- Date of birth
- Phone number + permission for CTC professionals to leave voicemails
- Confirmation that you are currently in the state of Arizona
- Affiliation (Arizona college student, ASU staff, ASU faculty, or general community member)
- Availability for an appointment (days of week and times of day)
Appointment times vary each semester from Monday through Friday. The CTC offers counseling services during and between regular semesters, including summer session. The appointment times vary each semester. For current availability, email us at ctc@asu.edu.
Counseling sessions usually begin the second or third week of classes.
Our fees are as follows:
- Arizona college students: Free
- ASU faculty and staff: $80 per semester
- General community members: $100 per semester
Counselors are assigned to clients randomly. You are welcome to indicate particular criteria that you are looking for in a counselor, however, the CTC cannot guarantee accommodation of your request.
Most initial appointments are 90 minutes long with subsequent appointments lasting 50 minutes. There may be exceptions.
The best time to schedule an appointment ios two to three weeks before the starrt of each semester as this allows the student counselors-in-training the opportunity to acquire the greatest number of direct client contact hours. However, if an existing client’s schedule changes or they need to cease services, an opening for the remainder of the semester can become available. Depending on how many counselors we have during a particular semester, there can be several appointment slots that open up throughout the semester. When an opening becomes available, CTC staff will contact individuals on the waitlist, based on their indicated availability.
This depends. If you begin at the start of the semester, you may receive an entire semester’s worth of weekly counseling sessions. This varies by semester but can span between nine and 14 total weekly sessions. If you begin your services later in the semester or cease services before the end of the semester, the number of total sessions will decrease.
All of the counselors working in the CTC are graduate students completing the clinical practicum portion of either the Master of Counseling or Counseling Psychology PhD program at ASU. Once a student completes a semester of practicum in the CTC, they will move onto their next clinical experience. This means that your counselor will, more than likely, only work in the CTC for a total of one semester. If you are interested in receiving services in the CTC for more than one semester, you will be scheduled with a new counselor. Please note: The CTC does not keep track of where previous practicum students continue their work and we cannot provide location information to any CTC counselor’s former client(s).
Proofpoint is the email encryption service used by the CTC as mandated by ASU. All CTC clients must create a Proofpoint account to view email correspondence from the CTC. If you are unable to create or log into your Proofpoint account, you will not be able to receive email correspondence from the CTC or your counselor. Here is information on how to register or reset your Proofpoint password.
Encrypted messages are specific to the email address that the message was sent to, i.e. the original recipient address. If you try to access your encrypted email from a different email address (for example, one to which the message was automatically forwarded), the encryption system will not allow you to view the message. Only the specific recipient's email address can log in and see the encrypted email.
If you are not able to recover your Proofpoint password, the CTC cannot recover it on your behalf. To recover your Proofpoint password, you must reset your password yourself.
Please note: Many clients have indicated that they experience difficulty when they attempt to view their encrypted emails on a mobile device. The CTC recommends accessing encrypted emails on a PC or laptop only.
If you cannot attend your session, please notify CTC staff as soon as possible by emailing ctc@asu.edu or calling us at 480-965-5067.
The CTC makes every effort to be flexible with our cancellation policy, however, each student counselor-in-training is required to obtain a set number of direct client contact hours over the semester working in the CTC. Because of this, each client must make it a priority to attend all of their weekly sessions. Missed sessions on behalf of the client put the student counselor-in-training at risk of not obtaining sufficient hours. In addition, it is crucial to your treatment that you attend all of your counseling sessions. Therefore, any client who misses two or more sessions during one semester is at risk of losing their counseling appointment time slot. Missing two or more sessions will not result in an automatic termination of services; your counselor will consult with their supervisor to determine the best steps to handle your case. If you have missed too many sessions, you will receive communication from CTC staff regarding the cessation of your counseling services.
To prevent this from happening, please be sure to choose a counseling day and time that will work for your schedule every week over the semester.
At this time, counselors in the CTC only provide individual counseling to adults.
As counselors-in-training, each student counselor must be supervised by one of our program’s clinical faculty. Each student counselor is assigned a supervisor with whom they work over the semester. At your first session, you will be notified of your counselor’s supervisor’s name and credentials. Each counseling session must be recorded so that there is an experienced professional consulting on each client’s case and so your counselor and their supervisor may review the recordings of the counseling sessions in support of your treatment as well as the necessary training of your counselor.
Any videos are maintained on a secure server located in the CTC. At no point in time will your videos be put on the internet and/or used for any purpose besides supervision and counselor training.
We understand and will be happy to provide you with other resources, at your request.